FAQ

Event Times

Friday 26th – 6:00pm til 11:00pm
Saturday 27th – 12noon til 11:00pm
Sunday 28th – 12noon til 6:00pm

Last Entry: 9.00pm
Please not there is strictly NO RE-ENTRY at this point

ADMISSIONS & TICKETING

How can I purchase tickets?

In advance of the event, tickets are available through our sole ticketing agency, Skiddle. This is the only way to purchase tickets.  When the festival opens, and subject to tickets not being sold out, unsold tickets will be available.  Tickets sold on site will be at a higher price than tickets purchased in advance which reflects the increased administration costs of selling tickets at the site.

Is there a booking fee for tickets?

There is a booking fee which is charged by our ticketing agents. This is included in the total price advertised by them and is stipulated below the advertised total price. The booking fee covers their advertising and administration costs involved in the running of the event.

How are my tickets delivered to me?

Once purchased, tickets will be emailed to you. They may also be downloaded via the Skiddle smartphone app and saved to your passbook or printed. Please note that tickets cannot be re-issued, and you must bring your ticket with you to gain admission.

How do I get in to the festival?

Your ticket will be scanned by our admissions team at the entrance gate to the festival. You will be issued with a festival wristband valid for the period of your ticket.  The wristband will be put on by our admissions team and cannot be removed without breaking the wristband.  The wristband permits you re-entry to the festival up to 9pm on any day that your ticket is valid.

What if I don’t receive my tickets or I have problems during the purchasing process?

For ALL ticketing enquiries or issues please visit www.skiddle.com/help or call Skiddle on 03333 010101. 

Why do you have a no re-entry after 9.00pm policy?

There are 2 reasons for this policy. 

1) In order to ensure the safety and comfort of our guests and protect the festival’s good reputation, we feel that it is important to keep our festival site contained in the late evening, where our very competent and friendly security team can ensure that everything runs smoothly. 

2) We are respectful of the residents of Faversham and whilst the Faversham Beer Festival is held on the outskirts of town it is directly adjacent to residential areas and in consideration of our local residents we would like to discourage our guests from gathering in the surrounding areas outside of the festival site.

Under 5’s are free – Do they need a ticket?

Yes, everyone entering the festival must have a valid ticket. We have strict limits to the numbers of people allowed on the site at any one time and so we have to strictly control the number of people entering, including those under 5.

There is no charge for under 5’s but they need a ‘free’ ticket to enter the festival and receive a wristband.

Can I collect my ticket at the site?

No. You must ensure to bring a hard copy of your printed ticket or a digital copy of your ticket to the festival site for it to be scanned.

Can I get a refund on my tickets?

No. We are unfortunately unable to organise refunds for festival tickets so please make sure you order the correct ones at the time of purchase.  Once all tickets have sold out our ticketing agent will launch a facility for tickets to be resold at face value to assist in dissuading “ticket touts” increasing the price.

ATTENDANCE

Can I bring a picnic?

No. The festival provides a wide array of creatively different food traders for you to enjoy. These traders contribute significantly to the costs of putting the event on.  In order to support our traders, we regret no food or drink can be brought into the festival, with the exception of infant snacks or special requirements. As part of our security at the entrance, bags will be searched upon entry.

Can I bring my dog?

No, We do not consider the festival environment to be compatible with happy dogs. 

If I leave the festival, can I return?

Yes, the wristband permits you re-entry to the festival up to 9pm on any day that your ticket is valid.

Can I take food & drink outside the festival?

No. To protect the surrounds area and ensure litter is contained within the boundary of the festival we have a strict policy of not allowing any food, glass or drinks to be removed from the festival site, this includes soft drinks. You will be requested to leave all drinks at the gate upon exit.

Why do you have a festival glass and can I keep it?

In order to reduce our impact upon the environment we try to keep waste to an absolute minimum. Having a re-usable festival glass is a part of this policy.  This is issued free upon entry. Please make sure you collect your glass as you will not be served beer without it. 

You are free to take this home with you however it must be empty when leaving the festival site. If you are attending the festival on another day as a weekend ticket holder please bring it back with you.

What happens if I lose or break my festival glass?

In order to be served at our Beer Bar, you must have a festival glass. If you break or lose your glass, you’ll need to buy a new one from the Beero de Change at a cost of £3 so please keep your glass safe.

Why is your festival glass actually made of hard plastic?

In order to comply with modern day Health and Safety requirements 

What are Stupors and how do they work?

Stupors are the festival currency. No cash is taken at any bar/food stall etc within the site. Stupors can be purchased using cash or card from our Beero De Change.

Stupor (from Latin stupere, “be stunned or amazed”)

Can I change my Stupors back to cash?

No. Please only buy as many Stupor’s as you think you will need as Stupor’s are non-refundable.

Can I use Stupors I purchased in a previous year at this year’s festival?

No. Stupor’s are only valid for the current year and will have the year printed on them.

What is your policy on underage drinking?

The festival operates a zero-tolerance policy to underage drinking and works to the Challenge 25 principle. All festival bars operate a refusal register so please ensure that you bring ID with you as if you are lucky enough to look under 25 you will be challenged. Acceptable forms of ID are a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.

Do you cater for disabled access at the festival?

Yes. Our festival entrance has a disabled access lane and there is a disabled toilet in each of our toilet areas.

Do you have security present?

Yes. There is a comprehensive SIA registered, security team present at the festival site at all times.

Is there parking on site?

No. We advise you to travel via public transport rather than bringing your car as parking at the event is restricted to the staff, bands and concessions. Parking in the surrounding area is limited.

What happens if it rains?

In the event of inclement weather, we have large areas of the site that are covered.  Equally there are large expanses of the site that are fully exposed to the weather, including the food areas and second stage. If the forecast is for rain then we recommend you come prepared with wellies and a brolly.

Will there be seating provided at the festival?

Seating is provided in all areas at the festival except in the main tent where our 2nd stage is. Seating is of course limited and is not intended to seat everybody.

Are there ATMs available on the festival site?

No.  The festival uses its own currency (Stupors) and you can purchase Stupors on site using your debit or credit card.  If you bring cash with you, you can also purchase Stuporss with cash.

There are ATM’s within a short walk of the festival entrance in the town centre.

GENERAL

Are you a fundraising event and what do you raise funds for?

Yes. The Faversham Beer Festival is a not for profit organisation and surplus funds from the event go to support local sporting activities and local good causes.

Are all the beers available all the time?

No, Real ale needs time to settle after racking and so at the start of the festival all the beers are available but as these are consumed we have to replace them and wait for them to settle again. We replace beers overnight and have a comprehensive restocking system, so we do not run out of beer. Obviously, as with all beer festivals, the variety of the ales reduces as the weekend progresses, but we will always be able to serve you a pint!

Is there only beer available?

We have a wide array of bars available to cater to every taste, including Lagers, Ciders, Gin, Pimms & Bubbles and cocktail bars.

Who can volunteer to work at the festival?

The festival is a community event open to everyone! If you would like to volunteer, please go to the contact us page.

How to I sponsor a barrel?

Sponsorship starts from £60+VAT. Your sponsor’s event tickets can not only give you access to our VIP Sponsors Only event, but they also give you access to the festival all weekend, plus free drinks and advertising opportunities. Please see our Sponsorship Page for more details.

Are there any local bands playing this year?

Yes, we have ensured that local talent is well represented in our music line up alongside several top professional groups.

TERMS AND CONDITIONS

Entry

  • The organisers of the Faversham Beer Festival reserve the right to refuse entry or to withdraw any rights of entry to the festival to any person at any time.
  • Entry to the festival will only be permitted upon production of a valid entrance ticket that has not already been used. All entrance tickets will be scanned.
  • The Friday of the festival is reserved for adults only. No under 18’s are allowed.
  • All children up to the age of 18 (17 and under on July 26th 2018) attending the festival on Saturday and Sunday MUST be accompanied by a ticket holding adult aged 21 or over upon entrance when obtaining their wristband.
  • Proof of age ID may be requested on entry and must be presented on request. No refunds for tickets holders unable to provide ID or unable to prove that they are of the required age for admission.
  • ID is defined as a passport, a European Union photocard, driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.
  • Wristbands MUST be placed on ticket holders by a member of the entrance staff and must be worn at all times
  • Readmission to the festival will not be allowed after 9pm on Friday or Saturday night
  • Readmission to the festival will not be allowed without a wristband at any time and removed wristbands will not be replaced
  • Food or beverage products purchased outside of the festival are not permitted on site.

Drinking Policy

  • The festival operates a Challenge 25 policy – ID may be requested and must be presented on request. Valid ID is a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.
  • Beer will only be served in a festival glass which is given on first entry with your wristband. Lost glasses will incur a replacement charge.
  • All beverages purchased at the festival must be consumed on the festival site and festival glasses will be required to be empty upon exit.
  • Festival currency is NON refundable.

Security & Zero Tolerance Policy

  • The festival is manned by a team of security professionals for your safety and enjoyment
  • The festival operates a Zero Tolerance Policy to the sale of alcohol to under 18s, the consumption of alcohol by under 18s, the use of drugs and recreational drugs to include (but not intended to be exhaustive) cannabis, stimulants and Nitrous Oxide canisters.
  • The festival operates an instant eviction policy for anyone believed to be using, selling or supplying any controlled substance. The festival will, at its discretion inform and alert the police of any such activity.

Ticket Policy

  • Tickets cannot be exchanged, refunded or returned after purchase
  • Lost tickets will not be replaced
  • Bags and other items may be subject to inspection by security staff. Persons who refuse bag searches will be denied entry to the festival or evicted from the festival if any search is refused.
  • Ticket holders consent to inclusion in photographic, visual and audio promotion of the festival

Programme Alterations/ Force Majeure

  • Management reserve the right to add, withdraw or substitute artists at their discretion and to vary the programme if necessary.
  • The festival reserves the right in the event of force majeure, to alter or cancel the performances and/or the festival.